RAISE YOUR PAWS AND WE'LL ANSWER THE CALL
You're curious like any concerned parent. We completely understand and are more than
happy to answer your questions. For quick reference, we've provided the most
common questions received from new clients and the answers to match.
I'm worried about strangers in my home. Do I get to meet the person taking care of my pets?
Absolutely Yes! We offer a complimentary Meet & Greet to make certain you and your pets are comfortable with your care provider.
Is there a contract for services?
No. You are not locked into an agreement. When you log onto the client portal for the first time, you will however see our policies and procedures.
How much notice do I have to give for bookings or cancellations?
We graciously ask for 2 days notice. This gives us the proper amount of time to set schedules
and plan routes. If you need to book or cancel last minute, please let us know and we'll do our best to accommodate.
I have more than 1 dog or cat . Is there an additional charge for multiple pets?
There are no additional fees. We provide a variety of service options, so the duration of the visit is completely up to you.
How do you gain access to my home while away? Can I set my alarm?
During the Meet & Greet, we ask that you provide us with two keys or a door code. We are well versed with alarms and encourage our clients to arm as usual.
Are you available for holidays? Is there an additional charge?
We are available 365 days a year. There is a one-time $10 fee for each holiday.
Holidays are New Year's Day, Valentine's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and New Year's Eve. As spots fill, please try to book holidays ASAP.
If you notice accidents or messes, will you clean up after my pets?
While we are not a certified cleaning service or expert upholsterers, we will make every attempt to restore your home back to beautiful.
Can you administer medications?
Oral and topical meds are no problem at all. If your pet requires shots or subcutaneous fluids, we ask you to make arrangements with veterinarian care.